Privacy Policy & Data Protection

1. Commitment to Privacy

This Privacy Policy outlines how Dar El Hana Moving (darelhanamoving.com) collects, utilizes, and protects information submitted by clients across the Eastern Province of Saudi Arabia (Dammam, Khobar, Jubail, and Qatif). Your trust and personal privacy remain fundamental priorities throughout every step of our relocation service.

2. Information We Collect

We collect only the essential details required to coordinate your move, deliver transparent estimates, and communicate effectively:

• Contact Information: Name, mobile telephone number, and messages exchanged via WhatsApp or phone consultation.
• Moving Logistics: Origin city and neighborhood, destination city and district, property classification (apartment, villa, corporate office), and elevator/floor accessibility.
• Relocation Scope: Approximate room count, specific delicate inventory (kitchen cabinetry, pianos, mirrors, large televisions, or artwork), and preferred relocation timing.
• General Technical Information: Anonymous standard browser cookies and aggregate visit data that assist in optimizing website responsiveness and user navigation.

3. Purpose of Information Utilization

Your details are strictly used for legitimate operational needs:

1. Formulating accurate, upfront, and competitive moving quotes tailored to your exact requirements.
2. Field logistics scheduling, truck allocation, and dispatching experienced carpentry and packing crews on your chosen date.
3. Booking confirmation, dispatch updates, and post-relocation quality follow-up.
4. Maintaining service reliability, performance monitoring, and website technical improvements.

4. Discretion & Residential Integrity

We deeply respect the sanctity of private residences and corporate workplaces. Our trained moving crews operate under strict professionalism protocols, maintaining complete confidentiality regarding the interior layout, possessions, and locations of our clients' homes and offices.

5. Strict Non-Disclosure and Zero Third-Party Selling

We do not sell, rent, trade, or distribute your personal information to external marketers or unauthorized commercial third parties. Your details remain securely confined to authorized Dar El Hana operational personnel and will only be disclosed if required by the official laws and regulations of the Kingdom of Saudi Arabia.

6. Cookies & Performance Analytics

Our platform utilizes standard technical cookies and analytics utilities (such as Google Tag Manager) to evaluate page loading speeds and understand user navigation patterns. You retain full control to manage or disable cookie preferences via your web browser settings without hindering access to core website content.

7. Client Rights & Data Removal

You have the right to request a review, correction, or deletion of your contact records from our operational files upon the conclusion of your move. Such inquiries are promptly honored in accordance with our client-first standards.

8. Policy Updates & Contact Channels

Dar El Hana Moving reserves the right to revise this policy periodically to reflect evolving regulatory or technical standards. Any modifications will be posted directly on this URL with an updated effective date.